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Latest Survey - Is customer experience changed by a group of common technical problems? - Lets find out?


What is the Foundation?

It’s all about Contact Strategy

A leader in Applied Technology, Contact Strategy, CRM, Customer Service, Social Media, Voice of the Customer and Business Process Reengineering Programmes with more than 30 years of developing and delivering Best Practice and Leadership Programmes.

We help large organisations reduce costs increase market share and share of wallet.

We deliver:

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Latest News ...Morris Pentel

talks at Call Centre Expo 2010

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Latest News ...Foundation to support major awards Programme

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About the Chairman

Professor Morris Pentel runs one of the most respected consulting businesses in the UK with a track record based on successful work for some of the largest institutions in the world. He has been involved in the delivery of some of the most significant innovations in technology over the last 25 years winning a number of prizes. More.

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